ID & Access Office
The ID & Access Office is responsible for the issue of Aviation Security Identification Card (ASICs), access control cards and privileges, Authority to Drive Airside (ADA) applications, as well as Visitor passes.
MACKAY AIRPORT ADMINISTRATION OFFICE
An ASIC is an identification card which is used to identify a person who has been the subject of a background check which enables them to be permitted into secure areas of the airport without supervision. All persons at the airport requiring unescorted access to security sensitive areas are required, under government regulations to have a valid ASIC as well as an operational need. The ASIC process aims to reduce the risk of unauthorised access within the Airport precinct.
All identification cards and access control permissions are subject to the terms and conditions of issue by Aviation Transport Security Regulations 2005 and the Issuing Body. Persons requiring an ASIC and lawful access should complete appropriate application forms and submit the forms to Mackay Airport Administration Office. Applicants must undertake and pass the Security Awareness Training conducted prior to issuing the ASIC.
ID & Access Office Quick Guide
|Mackay Airport ID & Access Office|
|Check In Area - Mackay Airport Terminal (turn right when you enter through main doors)|
|Cash, Cheque, EFTPOS, Visa & Mastercard|
|Opening Hours 0900-1200 / 1300-1600 Monday-Friday|
|Tel: +61 7 4957 0201
Fees & Charges
|New ASIC||$230 + $50 refundable security deposit|
Airport Customer Experience (ACE) Training
With today’s passengers having more choice than ever before in terms of where to fly from and who to fly with, providing great customer service has never been more important.
The Airport Customer Experience, or ACE Program has been designed as a collaborative one team approach, to create and deliver a unique and exceptional customer experience.
To ensure our Customer Service Culture is embraced across our airport all applicants for new and renewed ASICs will undertake an online training program.