Airport Noise Management

Mackay Airport aims to continuously develop, improve and implement aircraft noise initiatives that enhance the sustainability of airport operations and address the community interests by minimising noise impacts and the number of noise affected persons.

There has been an enormous amount of research undertaken into what creates aircraft noise annoyance and how it can be effectively measured, monitored, managed and improved.

Mackay Airport has worked with Airservices Australia and operators to develop mechanisms for managing aircraft noise including but not limited to:

  • Noise Abatement Procedures
  • Aircraft Noise Exposure Patterns
  • Aircraft Noise Fact Sheets
  • Operational Procedures and Guidelines
  • Helicopter Fly Neighbourly Procedure
  • Ground Running Procedures and Guidelines

Making a Noise Complaint

The volume, type and location of aircraft noise is dependent upon a multitude of factors including demographics, weather conditions, schedules and ad hoc operations.

Complaints relating to aircraft noise, other than noise generated by aircraft undertaking ground running of engines, can be made directly to Airservices Australia’s Noise Complaints and Information Service (NCIS) via their 24 hour/7 day per week online complaints form.

Mackay Airport is responsible for all noise complaints generated by aircraft undertaking ground running of engines. Complaints relating to this type of noise can be forwarded to Mackay Airport Administration.

For more information visit Air Services Australia’s Information page here.

Fact Sheets

Airservices Australia has produced a series of Factsheets that explain key issues related to aircraft noise.