Directory of Service Providers including ground handlers and fixed base operators.

Customs, Immigration & Quarantine (CIQ) Services

CIQ services are available on request with prior notice. Mackay has a limited number of Customs Officers to service the seaports of Hay Point, Dalrymple Bay and Mackay Harbour, with additional officers available from Townsville.

Australian Customs Service uses advanced passenger processing through electronic transfer of data. This is available via the Townsville Office of ACS.

AQIS have an office in Mackay and are available with prior notice. Additional staff are available from Townsville and/or Cairns.

All requests for the use of Mackay Airport for international charter services must be through the National Passenger Processing Committee in Canberra

CIQ Contact Information

Australian Customs Service

Alan Hunt - +61 7 4965 7100
ACS also undertakes the Immigration facilitation role. 

Find out more about National Passenger Processing Centre here:


Security Screening

The Department of Infrastructure & Transport and Local Government classifies Mackay Airport as a Category 3 Security Airport.

A sterile lounge is provided at the airport and is equipped with an X-ray unit, and an Advanced Technology SENTRIE A T walkthrough units plus several hand held detection scanning wands.

The screening service is operated by ISS Security.

Contact Numbers

ISS Security

+61 455 062 071


Air Traffic Control

Air services Australia operate a Class D Tower at Mackay Airport.

The hours of operation are 06:30am to 08:30pm 7 days a weeks.

The hours of operation may be extended with prior notice to the Senior Air Traffic Controller.

Contact Numbers

Air Services Australia

Phone: 1300 301 120


Aviation Rescue & Firefighting Services

Air Services Australia provide an ARFFS on site at Mackay Airport for all scheduled RPT operations to ICAO Category 6 level. Out of hours coverage is available with prior notice.

Contact Numbers

Aviation & Fire Fighting Services

Phone: + 61 7 49 683 010


Ground Handling Services


+61 7 3107 1920


Refuelling Services

Contact Numbers

Air BP/Shell

Phone: + 61 7 4957 3226
Mobile: 0407 127 539