FAQs

Answers to frequently asked questions about the services and facilities provided by Mackay Airport.

 

Car Parking

What are the opening hours for the car park?

You can access the car park twenty-four hours a day, seven days a week.

Do I have to make a booking to use the car park?

If you wish to you can book your Mackay Airport parking ahead online at www.mackayairport.com.au and take advantage of the considerable savings possible.  Alternatively you can drive up and standard rates apply.

Is there disabled parking available?

Yes, there is an accessible parking bay available directly in front of the terminal.  Vehicles must display a registered parking for people with a disability sticker to utilise this bay.  There are also accessible parking bays located in both the short term and long term car parks.

How/when do I pay for parking?

You pay for parking before exiting the car park on your return.  You have two options for payment.  You can pay at one of the Pay on Foot Machines with cash or credit card, or you can pay via credit card at the exit gate.

Online Bookings FAQ’s 

For frequently asked questions about online car park bookings, click here

 


 

Terminal Facilities

Are there any storage facilities/lockers available at Mackay Airport?

Storage lockers are not available at Mackay Airport.  No items are to be left unattended at the airport at any time.

Are there shower facilities available in the terminal?

Yes there are showers located in both the mens and ladies toilets at the departures end of the terminal (opposite the check-in areas).

Are there parenting rooms available?

Yes there are two parenting rooms available.  One is located in the amenities opposite the check-in area and the other is located inside the departure lounge.

Is there internet access available in the terminal?

Yes. Free WiFi is available in Mackay Airport. Passengers can access 30 minutes free WiFi per 24 hours.

Can I stay overnight at the airport?

No. Mackay Airport does not operate 24 hours.  The terminal building is usually open between the hours of 0500 and 2130 however this depends on the flight schedule.  The terminal is closed to the public outside these hours.

Are there ATMS located in the terminal building?

There are two ATMs located in the terminal. One is at the arrivals end of the terminal, adjacent to the baggage carousels.  The other is located inside the departure lounge near the accessible toilets.

Are there any public payphones in the terminal?

There is a public pay phone in the terminal located opposite the check-in area.

How do I find out about advertising within the Terminal?

All advertising at the airport is managed by Interspace Airport Advertising. Please contact them directly on 1800 072 430

 


 

Transport to and from the Airport

Is there public transport available to and from Mackay Airport?

Click below for information about the available transport to and from Mackay Airport.

 


 

Departing Passengers

When do I have to be at check in?

Most domestic airlines require you at the check in counter at least 45 – 60 minutes before departure. Please check with your airline on their specific requirements to avoid missing your flight.

What type of liquids can I take on the airplane?

The screening for liquids, aerosols and gels (LAGs) introduced in March 2007 by the Australian Federal Government does not apply on domestic flights. Passengers transferring onto international flights following on from a flight departing Mackay Airport will be subject to the LAGs restrictions. Knowing what’s allowed and what’s not allowed before you arrive could save you, and other passengers, time and inconvenience. Any LAG item you wish to take into the international departure lounge or within the cabin of an aircraft for an international flight must be in an adequate container; however containers cannot be over 100ml. There is more information available here.

 


 

Screening and Prohibited Items

What can’t I take through security screening and in my carry on luggage?

All persons entering the Departure Lounge at Mackay Airport (passengers, airport staff and the general public) must go through the screening point. All hand luggage must be put through the x-ray machine and may be subject to search. All knives or cutting implements such as nail scissors, pocket knives or sharp pointed objects are prohibited from hand luggage. These items should be packed in your check in baggage for travel. For further information please contact the airlines direct.

 


 

Travel and Cargo

Which Airlines fly in and out of Mackay?

Jetstar, Qantaslink, and Virgin Australia provide regular public transport services in and out of Mackay.

What are the check in times at Mackay Airport?

Check in times vary with each airline. Please contact your airline directly for this information.

How much carry on luggage take I take on board?

Limits for carry on baggage vary with each airline. We ask that you do observe these as customers with excess carry on baggage or bags exceeding the permitted weight are liable to be charged as per the airline rate.

How do I transport my pet, or where can I find this information?

For information on transporting your pet/s, please contact the airline or cargo agent direct.

Can I purchase flights over the counter at the airport?

You can purchase flights over the counter for Virgin and Jetstar.

Does Mackay Airport have any Airline Lounges?

Both Qantas and Virgin have Lounges which are located at the end of the departures lounge. Qantas is located on the first floor with access by stairs or a lift and Virgin is on the ground floor.

 


 

General

Who do I contact in regards to Lost Property?

For property left on an aircraft please contact the airline direct. For property lost in the terminal or car park please phone the Customer Service Officer on 0434 607 658. If the phone is busy or your call is out of hours, please leave a message and someone will contact you as soon as possible.

Can members of the general public use the Departure Lounge?

Yes, you will be required to go through the screening point. The Departures lounge features a newsagent, café and bar

Are there wheelchairs available?

Wheelchairs are available from the airlines on request. There are also wheelchairs stored at the front of the terminal for public use.

Are there Baggage Trolleys available for use?

Yes baggage trolleys are available for public use.

Can I hire a car at the Airport?

Yes, however Mackay is a very busy Airport so it is advisable to book in advance to save disappointment. Hertz, Avis, Budget, Europcar, Thrifty and Redspot are all located at the airport and the booking offices are close to the baggage collection point.

How far is it to the City Centre?

Mackay Airport is located within 10 minutes drive on the city centre.

Is there accommodation available close to the airport?

ibis Mackay is perfectly positioned for the business or leisure traveller, and is the only hotel in the Mackay Airport precinct. Located beside the airport terminal, double glazing and core filled block walls ensure our rooms are very quiet.
Flight information screens in the hotel, only a 4 minute walk you will be at your gate. There is also an extensive range of accommodation located within 10 minutes of the airport. It is recommended that you book your accommodation in advance to avoid disappointment.

How do I get to the city centre from the airport?

Taxis offer a service running from the front of the terminal.

How far is it to Airlie Beach?

Airlie Beach is located approximately 150kms north of Mackay. Travel time is approximately 2 hours.

Where is the Airport Management Office located?

The Airport Management Office is located at the southern end of the terminal outside the actual terminal in a separate building.